Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank.
Job Purpose
To protect the Bank’s interests by assisting the Rehabilitations & Recoveries department in the accurate and timeous performing of administrative tasks and duties, whilst adhering to the Bank’s core values, policies and procedures.
Key Responsibilities/Accountabilities
Timeous and adequate actioning of all assigned tasks in the Pre and Post Lock-up categories.
Update and maintain demographic records on arrears book, amend risk grades, prepare journals for set-offs and maintain suspense accounts provide / supply customer information and records / statements as required.
Perform restructuring / respreads / moratoriums on rehabilitable accounts after sanction at the correct levels.
Segment, rationalise and distribute/submit comprehensive reports and/or documentation to management on all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and administration of repossessions.
Place accounts into Lock Up and write off the Bad Debts.
Action and update Stop Orders, Debit Order mandates on arrears accounts.
Prepare and ensure the timeous issuance of VAF lease invoices and customer statements.
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
Maintain and enhance customer service.
Prepare and submit reports and returns timeously.
Maintain adequate dairy system and follow-up on diarised events.
Maintain productivity in line with set targets.
Confirm and update customer records at all times.
Update system regarding actions taken on accounts and/or progress reports.
Confirm insurance arrangements on assets and arrange for forced debits where appropriate.
Obtain and refer documentation required for extensions and re-spreads to management and timeously action same on approval.
Timeously refer all administrative related collection tasks to the Team Leader /
Management.
Preferred Qualification and Experience
Degree in Accounting, Business Administration,B.com, OR equivalent
Computing qualification will provide added advantage
Ability to produce reports timely
Strong knowledge of Financial Accounting
Assertiveness and flexibility
Ability to work independently
Ability to work according to deadlines, ability to work under pressure, energetic, results orientated and able to solve problems quickly and effectively
1 – 2 years’ experience in Administration
Knowledge/Technical Skills/Expertise
Sound Product knowledge would be an advantage.
Sound knowledge of MIS and HP&L
Good working knowledge of Group and Local Credit Policy and Procedures.
Computer literacy.
One year or more general customer services exposure.
Closing date: 22 August 2017
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