Guest Service Agent at Hilton Worldwide - South Africa-Western Cape-Capetown

A Guest Service Agent with Hilton Worldwide provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.

If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it's with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.

What will I be doing?

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What benefits will I receive?

Your benefits will include a competitive starting salary and annual leave. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.

Reached a total of 29 million Hilton HHonors' members ' with 2.5 million members joining in 2010 alone
One of the largest hospitality companies in the U.S. by number of rooms
Developing one of the largest pipelines in our history and in the industry --- with a special commitment to global expansion
First major hospitality company to require sustainability measurement as a brand standard

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Mine Engineer at Petra Diamonds - Koffiefontein, South Africa

Reporting directly to the Mine Manager, the Mine Engineer will be responsible for managing the Engineering Department and will take legal responsibility for:  men and machinery; optimum machine and underground equipment performance; engineering availability as well as achieving production targets.

Tasks and Responsibilities:

• Legal appointee for the Mine
• Develop, implement and monitor adherence to engineering standards and legislative requirements, taking corrective action where necessary
• Allocate resources to project teams in consultation with relevant Section Heads
• Improve the effectiveness and efficiency of engineering processes and systems
• Drive and implement action plans to achieve the Mine strategy and business plans
• Set and prepare financial budget for the section
• Keep abreast of market trends and new technology
• Ensure the effective management and control of human resources for optimal utilization
• Provide effective engineering analysis services and perform project management activities

Desired Skills and Experience

Minimum Requirements:

• B Degree or National Higher Diploma in Mechanical or Electrical Engineering
• Government Certificate of Competency (Mines and Works)
• Operational experience in an underground mine with TMM and RBE
• Experience on shafts, winders and ore processing plants
• Operational experience in a leadership role
• Valid drivers’ license (Code EB/08)
• Sound computer skills

Other Skills/Competencies:

• Well-developed managerial and technical acumen
• Sound analytical and problem solving ability

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Technical Services Manager at Petra Diamonds - Koffiefontein, South Africa

The applicant will be responsible for co-ordinating short and long term planning for the operation, implementing and managing mining, technical systems and providing leadership to the planning, survey and geotechnical engineering functions and reports to the Mine Manager.

Tasks and Responsibilities:

• Ensure adherence to all Company systems, practises and procedures
• Responsible for the design / layout of new mining blocks
• Compile business plan
• Ensure legal compliance standards of survey, geotechnical and planning functions
• Perform feasibility studies

Desired Skills and Experience

Minimum Requirements:

• B Tech or Degree in Mining Engineering / Survey / Geology / Rock Engineering
• Minimum 10 years mining experience
• Valid drivers’ license (EB/08)
• Basic software knowledge of Microstation and Mine 2-4D
• Conversant with Microsoft Office packages

Other Skills/Competencies:

• Proven track record of supervising and managing people
• Good verbal and written communication skills in English
• Have knowledge and skill in supporting a knowledge management plan for a unit
• Know and understand the concept and components of knowledge management plan

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SHE Manager at Petra Diamonds - Koffiefontein, South Africa

The position requires an assertive and self-motivated individual to lead and manage the SHE functions of Koffiefontein Mine.

Tasks and Responsibilities:

• Ensure the sustainability of SHE programmes through ISO14001 and OHSAS 18001
• Interpret relevance and implementation of new legislation
• Draw up and oversee the legitimacy of legal appointments at the Operation
• Formulate SHE related policies, programmes and standards
• Implement and sustain emergency response plans
• Implement Life of Mine (LOM) ventilation planning
• Support and participate in the formulation of business plans and strategic objectives for the Operation
• Establish and maintain working relations with all applicable internal and external stakeholders

Desired Skills and Experience

Minimum Requirements:

• Grade 12
• A completed qualification in any of the following:
  • Chamber of Mine Certificate in Mine Environmental Control
  • Degree/National Diploma in Environmental Manager
  • National Diploma in Safety Management
• Valid drivers’ license (EB/08)
• Advanced computer literacy in MS Office Suite and proven knowledge thereof
• At least 5 years’ experience in a SHE mining environment at a managerial level

Other Skills/Competencies:

• Organisational and Industry specific knowledge would be advantageous
• Proven working knowledge and application of SHE legislation
• High level of attention to detail with excellent time management, planning, coordinating and prioritizing skills
• Ability to work well under pressure
• Good verbal and written communication skills (official business language is English)
• High level of multi-skilling, flexibility and ability to work as part of a team
• Results driven with high customer focus and excellent interpersonal skills
• Assertiveness, conflict handling and problem-solving skills

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