JOB TITLE : Hotel General Manager
BUSINESS UNIT
DEPARTMENT
REPORTS TO
:
MGC Properties- Mpilo Boutique Hotel
Administration & Operations (Maseru)
Executive Director
NO. OF POSITIONS : one (1)
BUSINESS UNIT
DEPARTMENT
REPORTS TO
:
MGC Properties- Mpilo Boutique Hotel
Administration & Operations (Maseru)
Executive Director
NO. OF POSITIONS : one (1)
The above vacancy exists at MGC Properties – Mpilo Boutique Hotel (Maseru). Applications are invited from suitable
candidates for the above position.
KEY RESPONSIBILITIES:
• To oversee all aspects of Property Management in accordance with the Company policies and strategies, including
maximization of financial performance, guest satisfaction, and staff development within established quality
standards
• In consultation with the HRM, responsible for hiring, training and discipline of all hotel staff
• Communicate quality standards and ensure that they are complied with.
• Put in place systems that will create, monitor and assure consistent guest satisfaction
• Maintains product and service quality standards by conducting on-going evaluations and investigating complaints
and initiate corrective action
• Maintain operational effectiveness that will help realise profitability
• In consultation with the HRM, establish and maintain a pro-active human resources function to ensure employee
motivation, training and development, wage and benefits administration and compliance with required laws
• In consultation with the Marketing and Communications Manager, executes marketing, sales and operational
activities in line with the hotel’s business plan
• Prepare annual business plan and respective operating and capital budgets
• Ensure good safety practices of employees and guests, overlooking the maintenance of proper emergency and
security procedures
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel
• Supervise all hotel staff and implement adequate success plan on all levels
KEY REQUIREMENTS
• Diploma/ Degree in Hotel Management from a reputable international school
• Minimum of 5 years as Hotel General Manager/Operations Manager
• International experience overseeing a 4 or 5 star business/boutique hotel
• Previous hotel pre-opening and opening experience required
• Solid F& B career path
• Knowledge of international Food and Beverage trends
• Knowledge of government regulations affecting hotel
• Stable track record
• Excellent command of English Language (reading, writing and spoken)
• Good Computer skills with sufficient knowledge of Micros/Opera property management & POS systems
Closing Date: Friday, 7th August 2015
Reply Instructions:
• Application letters accompanied by CV’s, certified copies of academic certificates and transcripts, identification and
two most recent passed employer references are to be hand delivered to The Human Resources Manager, Matekane
Group of Companies Offices at MGC Park Corner Pope John Paul II Road & Mpilo Boulevard Maseru or e-mailed to
info@matekanegroup.co.ls bearing the Subject ‘ Hotel General Manager Position’
• Applications received after the closing date will not be considered
• Only short-listed candidates will be responded to
• Selection interviews will be held at the date, time and place to be determined by MGC Properties
• Short listed candidates will be required to authenticate information provided in their application.
• If you have not received communication within 14 days from the closing date, kindly consider your application
unsuccessful
• MGC Properties reserves its right to do background screening on candidates applying for this position
candidates for the above position.
KEY RESPONSIBILITIES:
• To oversee all aspects of Property Management in accordance with the Company policies and strategies, including
maximization of financial performance, guest satisfaction, and staff development within established quality
standards
• In consultation with the HRM, responsible for hiring, training and discipline of all hotel staff
• Communicate quality standards and ensure that they are complied with.
• Put in place systems that will create, monitor and assure consistent guest satisfaction
• Maintains product and service quality standards by conducting on-going evaluations and investigating complaints
and initiate corrective action
• Maintain operational effectiveness that will help realise profitability
• In consultation with the HRM, establish and maintain a pro-active human resources function to ensure employee
motivation, training and development, wage and benefits administration and compliance with required laws
• In consultation with the Marketing and Communications Manager, executes marketing, sales and operational
activities in line with the hotel’s business plan
• Prepare annual business plan and respective operating and capital budgets
• Ensure good safety practices of employees and guests, overlooking the maintenance of proper emergency and
security procedures
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel
• Supervise all hotel staff and implement adequate success plan on all levels
KEY REQUIREMENTS
• Diploma/ Degree in Hotel Management from a reputable international school
• Minimum of 5 years as Hotel General Manager/Operations Manager
• International experience overseeing a 4 or 5 star business/boutique hotel
• Previous hotel pre-opening and opening experience required
• Solid F& B career path
• Knowledge of international Food and Beverage trends
• Knowledge of government regulations affecting hotel
• Stable track record
• Excellent command of English Language (reading, writing and spoken)
• Good Computer skills with sufficient knowledge of Micros/Opera property management & POS systems
Closing Date: Friday, 7th August 2015
Reply Instructions:
• Application letters accompanied by CV’s, certified copies of academic certificates and transcripts, identification and
two most recent passed employer references are to be hand delivered to The Human Resources Manager, Matekane
Group of Companies Offices at MGC Park Corner Pope John Paul II Road & Mpilo Boulevard Maseru or e-mailed to
info@matekanegroup.co.ls bearing the Subject ‘ Hotel General Manager Position’
• Applications received after the closing date will not be considered
• Only short-listed candidates will be responded to
• Selection interviews will be held at the date, time and place to be determined by MGC Properties
• Short listed candidates will be required to authenticate information provided in their application.
• If you have not received communication within 14 days from the closing date, kindly consider your application
unsuccessful
• MGC Properties reserves its right to do background screening on candidates applying for this position
