FRONT OFFICE SUPERVISOR
AVANI MASERU HOTEL
AVANI MASERU HOTEL
Main Purpose of the Job
Reporting to the Front Office Manager, the incumbent will be responsible for
supervising all front desk activities: arrivals, departures, banking and ensuring that
the highest standard of care and service is given to guests to enhance their customer
experience.
Education, experience and competencies required:
• COSC and a Hotel Diploma or related fields is essential
• Computer literacy, MS Word, Excel and Opera
• 3 Years’ experience in hospitality environment
• Knowledge of Front office procedures
• Display pleasant personality at all times
• Good organizational skills
• Good communication skills
• Ability to work under pressure
Duties and responsibilities include:
• Ensures that services/ facilities have been explained to meet customer needs
• Ensures that suspicious transactions are identified and reported as per legislated
requirements
• Ensure that queries are managed as per department standards
• Ensures that guests complaints are reported to management as per company policy
• Actively interacts with guests to identify their requirements
• Educates clients on policies and procedures so that they know what is expected of
them to achieve their requirements
• Conveys clear and concise messages in all written and oral communication
• Keeps relevant people accurately informed and up-to-date of both positive and
potentially negative information
Reporting to the Front Office Manager, the incumbent will be responsible for
supervising all front desk activities: arrivals, departures, banking and ensuring that
the highest standard of care and service is given to guests to enhance their customer
experience.
Education, experience and competencies required:
• COSC and a Hotel Diploma or related fields is essential
• Computer literacy, MS Word, Excel and Opera
• 3 Years’ experience in hospitality environment
• Knowledge of Front office procedures
• Display pleasant personality at all times
• Good organizational skills
• Good communication skills
• Ability to work under pressure
Duties and responsibilities include:
• Ensures that services/ facilities have been explained to meet customer needs
• Ensures that suspicious transactions are identified and reported as per legislated
requirements
• Ensure that queries are managed as per department standards
• Ensures that guests complaints are reported to management as per company policy
• Actively interacts with guests to identify their requirements
• Educates clients on policies and procedures so that they know what is expected of
them to achieve their requirements
• Conveys clear and concise messages in all written and oral communication
• Keeps relevant people accurately informed and up-to-date of both positive and
potentially negative information
THE CLOSING DATE FOR APPLICATIONS IS 21 AUGUST 2015
If you are interested in applying
And you are confident that you qualify in terms of the information set out in this
advertisement, please draft a letter of application
And send it, together with a detailed CV to:
Human Resources Department
Tel: +266 22243831
Fax: +266 22264518
e-mail: itumeleng.thatho@suninternational.com
Only shortlisted candidates will be contacted
And you are confident that you qualify in terms of the information set out in this
advertisement, please draft a letter of application
And send it, together with a detailed CV to:
Human Resources Department
Tel: +266 22243831
Fax: +266 22264518
e-mail: itumeleng.thatho@suninternational.com
Only shortlisted candidates will be contacted
