ICT Support Officer

Applications are invited from suitably qualified applicants who will be responsible to respond to and resolve incidents involving information systems and related equipment used at the workplace and who will provide assistance to all network users.

Details

ICT Support Officer Applications are invited from suitably qualified applicants who will be responsible to respond to and resolve incidents involving information systems and related equipment used at the workplace and who will provide assistance to all network users. Tasks and responsibilities: • Record and action user problems, incidents and requests • Provide first-line problem solving to end users • Evaluate hardware and software problems and request/take appropriate action • Diagnose network problems/plan and execute solutions • Responsible for all ICT-related equipment, policies, asset register and all warranty claims/exchanges • Maintain active directory • Update user and computer accounts • Build, manage and maintain healthy internal relationship with users • Ensure adherence to Company, Security & SHE policies, procedures and legal requirements • Install and maintain network infrastructure, telephone, surveillance and access control systems. Minimum requirements: • Grade 12 • A+ and N+ Certificate/recognised Certificate in Computer Studies/Diploma in an IT-related field • MSCE qualification will be an advantage • Valid driver’s licence • Minimum of 3 years’ experience as an IT Technician. Other skills/competencies: • Knowledge of and exposure to hardware and networks • System skills on Microsoft Office suite • Telephone etiquette • Knowledge of IT and infrastructure business process/IT practices • Administrative, analytical, reporting, liaising and engaging skills • Ability to plan, organise, lead, consult and evaluate • Ability to advise on system policies and best practices • The position requires physical manual labour – in terms of the installation of PCs at the various workplaces, including underground. Ref. KUMJV125 Kimberley Underground Mines JV is an equal opportunity employer. Preference will be given to suitable candidates from the designated groups in line with the Company’s Employment Equity Policy and Plan. Pre-screening, profile testing, on-mine assessments, medical and security clearance form part of the recruitment and selection process. Short-listed candidates will be required to attend a panel interview. Employment of the successful candidate is subject to the aforementioned criteria. Preference will be given to candidates who reside within our host labour sending area of Frances Baard District Municipality (proof of residence may be requested). Please complete an application form (available on http://www.petradiamonds.com/careers/current-vacancies) and forward, together with your résumé, qualifications and ID by 3 January 2016. Please note that incomplete application forms and documentation will not be considered. If you have not heard from us within 30 days of the closing date, please regard your application as unsuccessful. Please note that Petra Diamonds does not at any time require any form of payment for recruitment purposes. If you are approached in this regard, you should report the incident immediately via one of the following hotlines: South Africa 0800 22 22 00 (toll-free from an RSA landline) or international +27 12 305-2711.