Sandvik seeks
Rock Tool Technical Analyst
The role
Support RTMS customers business by actively leading the end user to maximise the performance of the SM RT, promoting products and services, with a view to expand sales and maximise the profitability of the RT performance contracts.
Key performance areas
- Ensure that all reasonable steps are taken to maximise his EHS performance and all employees working with him. This includes compliance with the SMC EHS management program.
- Train the end user in the correct handling and usage of SM RT to ultimately reduce operational costs for the Customer.
- Measure SMC RT actual performance and set targeted performance for specific operation, determine a service plan to maximise effectiveness
- Measure the new or alternative SM RT actual performance against current RT been used by the customer.
- Complete RT performance report to be analysed by SM RT specialists and TSMsfor support in future decision making.
- Assess customers’ total potential for SMC RT products. Perform gap analysis by customer and site.
- Assist TSSR in the development of customer relationships that ensure customers remain loyal to SMC brands.
- Liaise between customers and TSMto ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible.
- Assess technical issues with all SM products, and prepare/submit to the Technical SupportManager (e. g. T&C and service, drill rigs, loaders, hammers, conveyors components, screening media & wear protection, GET, etc).
- Provide feedback to Technical Support Manager, who will work with relevant Product Managerson recommended actions that may grow our business and provide closer customer support.
- Assist with site dissemination of bulletins and alerts for all SM products.
- Ensure customers understand the pitfalls of purchasing non-OEM parts by identifying usage of non-genuine SM RT, and by conducting the necessary cost/performance analysis.
- Determine market share by customer site visited.
- Ensure that all activities are carried out in accordance with SM company values and current SM company policies and procedures.
- Ensure customers have latest SMC product technology enhancements and are aware of the latest developments to obtain better performance.
- Continuously improve and update personal knowledge with respect to product development and technical innovation.
- Maintain high levels of service with all customer accounts.
Your profile
- DTH& Rotary Experience
- Code 10 Licence
- Proven technical experience or a keen willingness to learn the technical techniques under the SM Training Program.
- A well-developed understanding of the mining/construction/quarrying industry.
- Strong EHS focus.
- Understanding of Mine Health and Safety Regulations.
- Knowledge of and experience with any Sandvik Mining and Construction product range (would be beneficial)
Competencies required:
- Ability to work as part of an integrated, broad team.
- Flexible, self-motivated with demonstrated initiative.
- In-depth understanding of customer business processes.
- Superior customer relations and active listeningskills.
- Highly developed time management, organisational and interpersonal skills.
- Computer Systems Literacy.
- High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.
Location:
Burgersfort
Who may apply
All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.
How to apply
How to apply
To apply, please click on the ‘Apply Now’ button, or access the Sandvik websitewww.sandvik.com/Career.
If you have any further queries, please contact us on 0800 331 331.
Applications close: 19 January 2016
Job Reference No: 341856
Recruiter: Tracey Thomson
Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the South African population.
Deadline: 19 Jan
Job-ID: 341856
Job-ID: 341856
