OSISA is a growing African institution committed to deepening democracy, protecting human rights and enhancing good governance in the region. Its vision is to promote and sustain the ideals, values, institutions and practices of open society, with the aim of establishing vibrant and tolerant southern African democracies in
which people, free from material and other deprivation, understand their rights and responsibilities and participate actively in all spheres of life.
OSISA‘s mission is to initiate and support programmes working towards open society ideals and to advocate for these in southern Africa. Established in 1997, OSISA is part of a network of autonomous Open Society Foundations established by George Soros, located in Eastern and Central Europe, the former Soviet Union, Africa, Latin America, the Caribbean, the Middle East, Southeast Asia and the US. OSISA operates in ten southern African countries: Angola, Botswana, DRC, Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe.
OSISA is an Equal Opportunity Employer and seeks to recruit for the following key position:
I.T Network System Administrator (Tier 3)
Role Overview
The IT Officer will support the IT Manager to provide IT services needed to realise OSISA's vision. S/he will support the development and implementation of the IT strategy and policies within OSISA and its country offices. S/he will contribute to and support the effective functioning of OSISA's IT infrastructure, management systems and information management tools. He/she will assist the IT Manager to manage the IT unit and ensure that all complex IT related issues are resolved and all OSISA staff have reliable and secure access to IT services and systems.
RESPONSIBILITIES
User Support Operations
· Provide technical guidance, support and training to OSISA staff
· Implement desktop security strategy and user security awareness training
· Implement desktop support strategy to improve overall technical support efficiency and effectiveness for local and remote offices technical support operation
· Develop Scope of Work and manage outside consultant to provide user support services for other OSISA country offices
Telecommunication Support Operations
· Responsible for desk phones, mobile phones and administration for all OSISA Regional Offices
· Research and develop new telecommunication hardware and software standards to improve office communication and remote access efficiency and in line with industry standards
· Responsible for supporting Polycom audio/video conference technical event setup, and new technology implementation
· Monitor OSISA internetworking utilization and availability to ensure uninterrupted network operation
Network, Backend Server and CLOUD Support Operations
· Monitor local area network and backend server operation to develop performance baseline for future project planning and develop proactive support planning to improve service quality and reliability
· Monitor network and server security log and implement security strategy to protect from internal and external security breach and infection
· Maintain Security Firewall to ensure network perimeter security, enforce software application vulnerability protection and overall network, server, desktop and laptop security management
· Responsible for data backup and recovery, implement disaster recovery and business continuity plan to ensure data integrity and backup redundancy
· Administrate Microsoft Windows domain security and design, Grant Management System application server administration
· Research and develop new hardware and software technology to be in line with industry standard and OSISA business goals
· Work with Cloud application vendor to provide administration support, conduct performance and SLA review.
Information Systems Management
· Oversee the procurement, deployment and maintenance of computer hardware and software including fixed asset management
· Manage project schedules and budgets. The scope of the work includes all tasks from conception of projects to final implementation
· Provide Information Systems recommendation on network, server, Cloud and telecommunication standards and guidelines
· Conduct periodic Information Systems assessments and provide reports to management for goal setting and improvements
· Responsible for Information Systems contract reviews and consultant interviews and write up Scope of Work for special project implementation and support operation and manage external IT consultants.
Knowledge/Experience/Skills:
· Experience in managing end-to-end IT (servers, networks, voice and desktop)
· Possess good oral and written communication skills and interface professionally with end users and management
· Technical understanding of systems, applications and networks
· Extensive knowledge implementing Information Technology security policy and structure in Microsoft Windows, Wired and Wireless Network Access Protection and Control
· Experience working with Microsoft Windows and SQL Server
· Knowledge of working with VMware server virtualization platform
· Knowledge of implementing and supporting Cloud application
· Experience working with system center operations and configurations manager
· Experience working with HP & DELL networking equipment in layer 2 and 3 network configuration and Firewall configuration and troubleshooting
· Knowledge supporting VoIP technology
· Experience working with Polycom video conference equipment, various audio/video conference bridge technology
Qualifications:
· Related / IT Degree preferred and / or demonstrated advancement of further tertiary education
· At least 5+ years of experience in computing or related area with a focus on Microsoft Windows Operating System, SQL application server and VMware Virtualization platform and HP or Cisco networking
· Microsoft Windows Server and other application server certification and VMware certification
HOW TO APPLY:
Interested applicants should forward a one-page cover letter and a detailed CV tohumanresources@osisa.org with the relevant position as the subject heading.
Closing date for submission is the 08th July 2016.
Only shortlisted candidates will receive a response. OSISA is an Equal Opportunity Employer
