Account Support Officer Wanted at Standard Bank, Thaba-Tseka

Job Purpose

Provide a support service to the personal and business markets with regard to new accounts, processing, account maintenance and investment roll-overs.
Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities

• Capture and maintain data effectively and accurately.
• Process and maintain related documents and records.
• Ensure that routine compliance procedures and controls are followed in order to minimise the risk of loss through the opening of fraudulent and undesirable accounts.
• Comply with the Code of Banking Practice at all times.

• Obtain mandates for all accounts, where required.
• Ensure that mandates and suretyships are correctly completed and conform to legal requirements.
• Ensure the timeous processing and capturing of investment roll-overs.

• Correct exceptions highlighted on edit and demographic clean-up reports promptly.
• File mandates and signature cards accurately.
• Resolve account detail queries and problems within laid-down time frames.
• Sell the bank’s product reactively and pass on sales leads to the applicable areas.

Preferred Qualification and Experience

• Business related Diploma or Institute of Bankers Certificate
• A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
• Knowledge of the Code of Banking Practice.
• Understanding of service and Managing Local Market sales initiatives.
• 3 – 4 Years branch banking experience, with exposure to frontline.

Knowledge/Technical Skills/Expertise

Customer Service Orientated
Computer Literate

Closing date: 27 October 2016
Visit the official website and apply.