IT Service Desk Consultant , University of Cape Town
Customer Services (CSD) is a division of the Information & Communication Technology Services (ICTS) department. The division is responsible for the IT Service Desk, Student computer lab management services, Classroom support services, service level agreements and communicating with the University community on behalf of ICTS. The IT Service Desk offers phone services (including the University's switchboard) as well as desktop support.
We are looking for dynamic and motivated people to join our organisation as IT Service Desk Consultants. We have two 5 month contract positions available.
The Successful Candidate Will Be Responsible For
capturing support requests
researching and providing accurate, comprehensive solutions to customers preferably via telephone
participating in research and development of services and available products supported by the IT Service Desk
Appointment Requires You To Have All Of The Following
a thorough working knowledge of computer hardware and software
experience in Microsoft Office as well as Internet and e-mail software
experience in at least one of the latest operating system versions (Windows, Linux, or Apple Mac)
a strong customer service ethic
good verbal and written communication skills
the ability to work under pressure
the capacity to contribute effectively and creatively to a team
1
3 years' experience in a customer-focused IT support position
Grade 12 or a technical equivalent
Current A+ and or MCDST qualification or equivalent.
To Apply, Please Email The Below Documents In a Single Pdf File To (email Address)
UCT Application Form (download at http://forms.uct.ac.za/hr201.doc)
Cover/Motivation letter, and
Curriculum vitae (CV)
Please ensure that the title and reference number are indicated in the subject line.
An application which does not comply with the above requirements will be regarded as incomplete. Only shortlisted candidates will be contacted and will be required to undergo a competency test.
Teleph(contact number) Website: www.icts.uct.ac.za
Reference number: E61214 Closing date: 10 January 2017
Popular Posts
-
Applications are invited from suitably qualified local candidates for the following TEMPORARY POSITION tenable at the Bureau of Statistics....
-
Call For Applications For Project Kickstart Grants Are you young, unemployed, not a student, business-minded and enterprising? Do yo...
-
DISPLAY CLERK The Independent Electoral Commission invites applications from suitably qualified Basotho Candidates for the tempor...
-
SCHOOL OF ASSIGNMENT – POST PRIMARY JOB TITLE DEPUTY PRINCIPAL NO. OF POSI...
-
SIGMA CONSTRUCTION (PTY) LTD Plot 167, Maseru Central Fokothi, Off Moshoeshoe II Road P. O BOX 4373 Sebaboleng 104,Lesotho Tel: +266 2232...
-
Packaging Engineer The above Grade K position exists in the Packaging Department. The position provides opportunity for a young an...
-
From laboratory to plant, our creative spirit is everywhere. Our employees are skilled at finding ways where others think there are n...
-
Application letters including a detailed CV, certified copies of relevant qualifications and reference letters from recent employers sh...
-
MINISTRY : AGRICULTURE AND FOOD SECURITY DEPARTMENT : LIVESTOCK SERVICES TITLE : DIRECTOR OF LIVESTOCK SERVICES GRADE ...
-
Applications are invited from suitably qualified local candidates for the following Temporary Positions tenable at Bureau of Statisti...