PRODUCT SPECIALIST - LOAD AND HAUL

Sandvik seeks:

Product Specialist - Load & Haul

The role

The purpose of the job is to be:

• Responsible for providing quality technical support and for developing the technical competencies of internal and external customer.

Main Responsibilities:

• Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment demonstrations in a safe manner.
• Provide on-site technical assistance to resolve issues

Your profile:

• Matric
• Must have at least 10 years' experience with the product
• An appropriate N6 diploma or higher qualification

Required Competencies:

• Core application systems
• Computer Literacy
• Engineering Drawings
• Knowledge of Product Line
• Effective Communication
• Customer Interaction
• Employee Health and Safety
• Project ManagementEnd User Training
• Driver's Licence
• Medically fit to work underground.

Other Information:

• This position will require extensive travelling.
• This position will require the successful incumbent to provide afterhours support (telephonic and on-site).

Who may apply

All applicants outside South Africa must ensure that they are able to secure a work permit and permanent residence prior to applying for any advertised positions.

How to apply:

To apply, please click on the ‘Apply Now’ button, or access the Sandvik websitewww.sandvik.com/Career.

If you have any further queries, please contact us on 0800 331 331.

Applications close: 28 July 2016

Job Reference No. 343490

Recruiter: Lindi Nhlapo

Sandvik is committed to representivity in the composition of its employees and the creation of job opportunities across all sectors of the South African population

Deadline: 28 Jul
Job-ID: 343490

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