VODACOM JOBS - Field Services Consultant

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 60 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.

We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.

We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.

Role Purpose

To drive sales and the uptake of Vodacom Products and Services across segments and channels in order to achieve sales targets or key channels in the county. To manage and maintain the relationship with respective trade and channel partners, the internal organisation and suppliers.

Key Accountabilities And Decision Ownership

• Drive growth in sales, revenue, market share and leadership, TNPS, and NPS

and achievement of targets and KPI’s across segments and channels

• Implement and ensure success of new products, services, and projects and

identify key opportunities to drive product and project awareness and price

transformation

• Adhere to weekly visits and monthly call cycles
• Support operators with day-to-day running of the business - manage the look-

and-feel, merchandising, staff training and customer experience

• Identify strategic marketing events to maximize profitability for area of

responsibility, facilitate promotions, presence branding and recommend ATL

marketing opportunities

• Implement and manage recovery plans for underperforming stores
• Manage third party outsource relationships to deliver on the Vodacom KPIs as

per SLAs and proactively manage the development and implementation of the

sales strategy, projects and general management, e.g. MSI.

• Monitor competitor activity and ensure gap closure through the development of

competitor activity plans

• Expand pop-up store locations opportunities

Experience And Qualifications

• Matric / Grade 12 essential
• 5+ years relevant experience in small business development, marketing or

sales essential

• Work experience in the telecommunications industry

OR

• Matric / Grade 12 essential
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited

equivalent essential

• 3+ years relevant experience in small business development, marketing or

sales essential

• Work experience in the telecommunications industry

The base location for this role is Century City, Cape Town.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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