IT Service Desk Consultant , University of Cape Town

Customer Services (CSD) is a division of the Information & Communication Technology Services (ICTS) department. The division is responsible for the IT Service Desk, Student computer lab management services, Classroom support services, service level agreements and communicating with the University community on behalf of ICTS. The IT Service Desk offers phone services (including the University's switchboard) as well as desktop support.

We are looking for dynamic and motivated people to join our organisation as IT Service Desk Consultants. We have two 5 month contract positions available.

The Successful Candidate Will Be Responsible For

capturing support requests
researching and providing accurate, comprehensive solutions to customers preferably via telephone
participating in research and development of services and available products supported by the IT Service Desk

Appointment Requires You To Have All Of The Following

a thorough working knowledge of computer hardware and software
experience in Microsoft Office as well as Internet and e-mail software
experience in at least one of the latest operating system versions (Windows, Linux, or Apple Mac)
a strong customer service ethic
good verbal and written communication skills
the ability to work under pressure
the capacity to contribute effectively and creatively to a team
1
3 years' experience in a customer-focused IT support position
Grade 12 or a technical equivalent
Current A+ and or MCDST qualification or equivalent.

To Apply, Please Email The Below Documents In a Single Pdf File To (email Address)

UCT Application Form (download at http://forms.uct.ac.za/hr201.doc)
Cover/Motivation letter, and
Curriculum vitae (CV)

Please ensure that the title and reference number are indicated in the subject line.

An application which does not comply with the above requirements will be regarded as incomplete. Only shortlisted candidates will be contacted and will be required to undergo a competency test.

Teleph(contact number) Website: www.icts.uct.ac.za

Reference number: E61214 Closing date: 10 January 2017