Purpose:
• To perform operations and maintenance of IP network uptime and service assurance within set key performance indicators.
Major Tasks
• Supports new product launches/upgrades/downgrades by implementing work orders or change requests with minimum negative impact on service delivery
• Provides and maintains accurate updates to the inventory and configuration databases of the network elements
• Assesses service and network impact and dependencies for ALL change requests
• Tests new equipment/service performance
• Schedules, initiate, monitors and analyses preventives maintenance activities for the IP Network
• Provides 2nd level support for Commercial Technical Support by resolving escalated faults according to SLA’s.
• Creates, follows up and ensures closure for faults escalated to vendors
• Create and updates knowledgebase of known/recurrent network faults
• Explores on new technological developments in the telecoms industry and recommends how to improve own network
• Analyses and investigates core network performance (e.g. congestion) and provides solutions/RFC where necessary
• Assesses service and network impact and dependencies for ALL change requests
• Produces outage, incident, root cause and core network performance reports
• Carries out software rollout support( upgrade, patches), hardware and software consistency checks
• Engage vendors customers (internal and external) and other operators on network related issues according to SLA.
• Complies with the company SHE policy
• Participates and provide inputs for updating of policies and procedures.
• Adheres to the provisions of the network elements/nodes/sites access in line with Security Policy.
Qualification, Experience & Personal Attributes:
• Engineering Degree in Computer System and Networking, or any equivalent. 2 years relevant experience in IP networks. Driver’s license is a requirements
• CCNA Certification
• Linux Professional Institutes Certification or equivalent
• Excellent IP network analysis fundamentals and troubleshooting skills are mandatory
• Strong understanding and experience of VPN protocols, IPSEC, L2TP, SSL
• Strong knowledge of MPLS, layer 2 to 4 protocols
• Advanced hands-on experience with networking equipment and technologies of other vendors (juniper, Cisco, and /or other).
Personal Attributes
• Results Orientation
• Adaptability and openness
• Good communication skills
• Innovative and Creative
• Team Player
• Ability to take accountability and responsibility
Performance Contract
Successful candidate shall sign an annual performance delivery contract; the results thereof shall form the basis of the continued existence of substantive contract.
Interested applicants should submit their consolidated curriculum vitae not exceeding a maximum of five pages to Human Resource Econet Telecom Lesotho, P.O. Box 1037, Maseru 100 or email to humanresources@etl.co.ls on or before 31 March, 2017. Candidates who have not been contacted by 13th April, 2017, should consider their applications not successful
