Field Services Consultant
Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 60 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.
We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.
We have the below vacancy available in our Organisation:
The H Band Field Service Consultant role is based within CBU.
The role of the Field Service Consultant is to be responsible for driving sales and the uptake of Vodacom Products and Services across segments and channels, in order to achieve sales targets or key channels in the county. As well as to manage and maintain the relationship with respective trade and channel partners, the internal organisation and suppliers.
Your responsibilities will include:
· Drive growth in sales, revenue, market share and leadership, TNPS, and NPS and achievement of targets and KPI’s across segments and channels
· Implement and ensure success of new products, services, and projects and identify key opportunities to drive product and project awareness and price transformation
· Adhere to weekly visits and monthly call cycles
· Support operators with day-to-day running of the business - manage the look-and-feel, merchandising, staff training and customer experience
· Identify strategic marketing events to maximize profitability for area of responsibility, facilitate promotions, presence branding and recommend ATL marketing opportunities
· Implement and manage recovery plans for underperforming stores
· Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI.
· Monitor competitor activity and ensure gap closure through the development of competitor activity plans
· Expand pop-up store locations opportunities
The ideal candidate for this role will have:
· A 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent essential
· A minimum of 3-5 years relevant experience essential:
o 3-5 years relevant experience in small business development, marketing or sales
o Work experience in the telecommunications industry
OR
· Matric / Grade 12 essential
· A minimum of 5 years relevant experience essential
o 5 years relevant experience in small business development, marketing or sales
o Work experience in the telecommunications industry
In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding the telecommunications landscape, brand management, gathering relevant and accurate market share intelligence and achieve against targets.
The base location for this role is Century City, Cape Town.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
