Lead and supervise the Tellers team and Asset Custodian in order to provide an efficient service to customers. Assess, understand and manage the risks associated with telling transactions, handing up of cheque books, MasterCard and ATM cards and other functions carried out by subordinates. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Ensure that sufficient staff are always in place to meet the fluctuating demands of customers
Ensure that all required controls are in place and that teller transactions and handling of cash are performed in accordance with laid-down instructions.
Ensure that all required preventative measures to thwart the fraudulent cashing of cheques and other instruments as well as the acceptance of fraudulent deposits are rigidly applied.
Ensure that laid-down instructions are strictly observed with regard to the handing up of cheque books, MasterCard and ATM cards, statements for collection etc, as well as the issuing of balances and provisional statements.
Ensure compliance with agreed levels of authority for own area, all applicable laws and regulations as well as Group policies and procedures.
Monitor and update the Teller Competency Database.
Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
Complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.
Preferred Qualification and Experience
Degree in Management or equivalent
4 – 5 Years branch banking experience, with exposure to Telling and Customer Service
Institute of Bankers or related qualification would be an advantage.
Knowledge/Technical Skills/Expertise
Comprehensive knowledge of the bank’s laid-down policies and procedures relating to telling and customer service.
Knowledge of the New Delivery System (NDS) as it relates to own department.
Knowledge of the Code of Banking Practice.
Knowledge of Managing Local Market sales principles.
Understanding of service and sales initiatives.
Attendance of the relevant SBSA training courses, e.g product knowledge, sales skills.
Knowledge of the Financial Advisory and Intermediary Services Act.
Qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act.
Closing date: 25 August 2017
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