Vodacom Lesotho is seeking a Training Coordinator to provide administrative and technical training including planning, administration, organization, and facilitation of Vodacom products and services training programs in line with the customer care strategy.
Key deliverables:
- Write material for new training programs (reviews, evaluations, and modifications of existing and proposed programs) and recommend appropriate changes.
- Prepare and distribute training aids such as instructional material, handouts, evaluation forms, and visual aids. Setup audio-visual equipment, presentations and update respective websites (intranet, corporate website and dealer web) when necessary.
- Deliver technical (systems), products and services training to other customer care centres such as Vodashops nationwide etc.
- Administer and evaluate training program qualification tests and determine eligibility of prospective attendees.
- Report on all Training & Development trends, activities and issues.
The successful candidate will be someone with exceptional communication skills
Ability to work independently and collaboratively to resolve issues without detailed supervision in a fast-paced, dynamic environment and also possesses the following skills:
· Strong analytical skills – Sharp technical acumen complimented by strong industry knowledge.
· Process-oriented – solid understanding of key cross-functional processes touching the
· Customer experience; able to play an efficient role; able to spot optimization opportunities.
· Stakeholder engagement – delivery of results through key stakeholders and partners
Qualifications and Experience
· Business Management Degree/related field or Customer Service Qualifications.
· Relevant experience (Research & Analytics, Marketing, Customer Service Operations).
· Telecommunications experience would be an added advantage.
If you are seeking that next challenge and feel you could make a difference to our people and want to work for a strong purposeful company then this is your opportunity.
Please forward your application with Position and Area as the subject accompanied by a detailed CV and certified copies of educational certificates to:
Closing date: 11th August 2017
Should you not be contacted within three weeks after the closing date, please consider your application unsuccessful.
