ASSISTANT GENERAL MANAGER OPERATIONS
1. Reports to: General Manager
2. Location: Boliba Savings and Credit – Maseru
3. Personnel directly supervised by Title: Operations Manager, Sales
and Marketing Manager
4. Job Summary:
The AGM Operations and Marketing executes all operational, service and
sales and marketing activities of the cooperative; makes overall decisions
to the benefit of the Cooperative; formulates operational strategies and
policies and maintains constant strategic changes in line with the market
and socio-economic trends; and initiates and manages further expansion
of the Cooperative operational compliance, customer service, sales and
marketing of BSC products and services.
5. Main duties:
• Sets strategic goals and / or objectives for the Cooperative and
deadlines for them;
• Monitors all the functions of Operations, Sales and Marketing
departments of the cooperative to ensure they are working
towards the achievement of the strategic goals;
• Maintenance of good corporate governance covering the
operational compliance, risk management with established
standards and the regulatory framework within which the business
operates including but not limited to eliminating qualified audits;
• Effective and efficient management of the assets and liabilities
of the cooperative with a view to minimise costs and maximise
returns by ensuring compliance with operational policies and
procedures;
• Provision of strategic leadership in all the spheres of operations,
advertising and promotions thereby enhancing operational
efficiencies and achieving optimum levels of productivity;
• Supervision of the planning and budgeting process and
maintenance of highest standards of budgetary discipline;
• Embarking on regular competitor analysis and market analysis
in an eff ort to render BSC products and services relevant to its
target market;
• Production of essential cooperative Operational, Service, Sales
and Marketing performance reports;
• Safe keeping of correct customer accounts information and
accurate and accessible record fi ling;
• Maintains a high degree of customer satisfaction through
implementation of excellent customer service tactics and
introduction and implementation of customer complaints
management framework/policy and customer satisfaction
survey;
• Evaluation and analysis of the market to assess the needs of the
clients with a view to develop new products and exploit any
other potential business opportunities;
• Effective and efficient management, coordination and utilization
of cooperative resources to attain the formulated strategic goals
and / or objectives;
• Maintains up-to-date and accurate cooperative financial data by
ensuring that suspense accounts are reconciled up-to-date and
that long outstanding items are investigated and expunged on
time;
• Maintains up-to-date and accurate cooperative accounts
information by ensuring all deposits control accounts reconcile
at all times;
• Sets strategic goals to improve low staff moral through periodic
staff training, constant communication and performance
management systems;
• Maintain sufficient cash supply and enough to service customers’
daily demands.
Job specification
6. Employment Contract
• This is a two (2) years fixed term contract renewable depending
on performance and/or as specified in Boliba Multipurpose
Cooperative Human Resource Policy
7. Qualifications
• Degree in Finance and Management OR Degree in Banking from
accredited institution.
• Masters degree in Finance and Management is an added
advantage.
8. Experience
• Minimum of 8 years experience in various sectors of Banking
OR Microfinance, 5 years of which were spent in a senior
management position.
Interested candidates for this position should submit their application
letters together with detailed CV’s, certified copies of academic
qualifications and 3 references to;
The Human Resource Office
Boliba Multipurpose Cooperative
Old Coop Lesotho Stores
P/Bag A328
Maseru 100
Or emailed to ntsekhel@boliba.co.ls
The closing date for applications is 24th March 2016. Should you not
obtain any feedback from us regarding your application three (3)
weeks after closing date please consider your application unsuccessful.
1. Reports to: General Manager
2. Location: Boliba Savings and Credit – Maseru
3. Personnel directly supervised by Title: Operations Manager, Sales
and Marketing Manager
4. Job Summary:
The AGM Operations and Marketing executes all operational, service and
sales and marketing activities of the cooperative; makes overall decisions
to the benefit of the Cooperative; formulates operational strategies and
policies and maintains constant strategic changes in line with the market
and socio-economic trends; and initiates and manages further expansion
of the Cooperative operational compliance, customer service, sales and
marketing of BSC products and services.
5. Main duties:
• Sets strategic goals and / or objectives for the Cooperative and
deadlines for them;
• Monitors all the functions of Operations, Sales and Marketing
departments of the cooperative to ensure they are working
towards the achievement of the strategic goals;
• Maintenance of good corporate governance covering the
operational compliance, risk management with established
standards and the regulatory framework within which the business
operates including but not limited to eliminating qualified audits;
• Effective and efficient management of the assets and liabilities
of the cooperative with a view to minimise costs and maximise
returns by ensuring compliance with operational policies and
procedures;
• Provision of strategic leadership in all the spheres of operations,
advertising and promotions thereby enhancing operational
efficiencies and achieving optimum levels of productivity;
• Supervision of the planning and budgeting process and
maintenance of highest standards of budgetary discipline;
• Embarking on regular competitor analysis and market analysis
in an eff ort to render BSC products and services relevant to its
target market;
• Production of essential cooperative Operational, Service, Sales
and Marketing performance reports;
• Safe keeping of correct customer accounts information and
accurate and accessible record fi ling;
• Maintains a high degree of customer satisfaction through
implementation of excellent customer service tactics and
introduction and implementation of customer complaints
management framework/policy and customer satisfaction
survey;
• Evaluation and analysis of the market to assess the needs of the
clients with a view to develop new products and exploit any
other potential business opportunities;
• Effective and efficient management, coordination and utilization
of cooperative resources to attain the formulated strategic goals
and / or objectives;
• Maintains up-to-date and accurate cooperative financial data by
ensuring that suspense accounts are reconciled up-to-date and
that long outstanding items are investigated and expunged on
time;
• Maintains up-to-date and accurate cooperative accounts
information by ensuring all deposits control accounts reconcile
at all times;
• Sets strategic goals to improve low staff moral through periodic
staff training, constant communication and performance
management systems;
• Maintain sufficient cash supply and enough to service customers’
daily demands.
Job specification
6. Employment Contract
• This is a two (2) years fixed term contract renewable depending
on performance and/or as specified in Boliba Multipurpose
Cooperative Human Resource Policy
7. Qualifications
• Degree in Finance and Management OR Degree in Banking from
accredited institution.
• Masters degree in Finance and Management is an added
advantage.
8. Experience
• Minimum of 8 years experience in various sectors of Banking
OR Microfinance, 5 years of which were spent in a senior
management position.
Interested candidates for this position should submit their application
letters together with detailed CV’s, certified copies of academic
qualifications and 3 references to;
The Human Resource Office
Boliba Multipurpose Cooperative
Old Coop Lesotho Stores
P/Bag A328
Maseru 100
Or emailed to ntsekhel@boliba.co.ls
The closing date for applications is 24th March 2016. Should you not
obtain any feedback from us regarding your application three (3)
weeks after closing date please consider your application unsuccessful.
