Account Support Officer Wanted at Standard Bank Lesotho

Job Purpose
Provide a support service to the personal and business markets with regard to new accounts, processing, account maintenance and investment roll-overs.
Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.

Key Responsibilities/Accountabilities
Capture and maintain data effectively and accurately.
Process and maintain related documents and records.
Ensure that routine compliance  procedures and controls are followed in order to minimise the risk of loss through the opening of fraudulent and undesirable accounts.
Comply with the Code of Banking Practice at all times.
Obtain mandates for all accounts, where required.
Ensure that mandates and  suretyships are correctly completed and conform to legal requirements.
Ensure the timeous processing  and capturing of investment roll-overs.
Correct exceptions highlighted  on edit and demographic clean-up reports promptly.
File mandates and signature  cards accurately.
Resolve account detail queries and problems within laid-down time frames.
Sell the bank’s  product reactively and pass on sales leads to the applicable areas.

Preferred Qualification and Experience
Business related Diploma or Institute of Bankers Certificate
A broad  understanding of the bank’s procedures and policies and the application of  the Group Reference Guide with particular emphasis on the account opening  environment, policies and procedures.
Knowledge  of the Code of Banking Practice.
Understanding  of service and Managing Local Market sales initiatives.
3 – 4    Years branch banking experience, with exposure to frontline.
Knowledge/Technical Skills/Expertise
Customer Service Orientated
Computer Literate

Closing date: 09 February 2017

Apply here!