POINT OF SALES (POS) TECHNICIAN
First National Bank of Lesotho Limited (FNBL) a highly recognised financial
services provider in Lesotho seeks to employ a proactive, innovative, self
driven and highly motivated Mosotho to occupy the position of POINT OF
SALES (POS) TECHNICIAN.
JOB PURPOSE
The role entails travelling within the country to perform POS installations
at merchants sites, ongoing maintenance of POS including servicing and
preventive maintenance. The job also entails training of merchants on use of
devices, Fraud and any other training related to POS.
Key Responsibilities;
a) Dealing with customers telephonically and in person
b) Pursuing and referring sales leads on behalf of the company
c) Commissioning and preparing of POS for installation
d) Identify ways to improve customer service to the end customers
e) Maintain advanced/detailed knowledge of the existing Point-of-Sale
product as well as keep track of advancements in the ticketing industry.
f ) Respond to all customer concerns or problems by resolving them or
by escalating them to the proper; ownership of customer problems or
incidents until the situation has been resolved
g) Provide high levels of customer satisfaction
h) Build working relationships with customers and develop informal
communication channels with customers
i) Perform periodic preventative maintenance on assigned products;
diagnose problems, make repairs, and replace components
j) May require prolonged local travel, carrying and lifting tool kit/parts of
varying weights
k) May require working beyond normal working hours and at times during
public holidays
Qualifications and Other Requirements;
• A Diploma in Electronics or Information Technology or related.
• 2 Years Experience preferably in POS field technical work.
• The job requires own transport and valid driver’s license
Competencies and Skills;
• Computer
• Literacy
• People oriented and team player-ability to deal with internal and
external customers
• Communication and Interpersonal skills
• Selling Skills
• Trouble shooting skills
• Self-driven
• Self starter
Application letters accompanied by a detailed curriculum vitae and names
and contact details of three referees must be sent to:
Head of Human Resources
First National Bank Lesotho – Limited
Corner Kingsway and Parliament
Maseru 100
OR
Email: Pqato@fnb.co.za
The Closing date for applications is the 26th June 2015
DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.
services provider in Lesotho seeks to employ a proactive, innovative, self
driven and highly motivated Mosotho to occupy the position of POINT OF
SALES (POS) TECHNICIAN.
JOB PURPOSE
The role entails travelling within the country to perform POS installations
at merchants sites, ongoing maintenance of POS including servicing and
preventive maintenance. The job also entails training of merchants on use of
devices, Fraud and any other training related to POS.
Key Responsibilities;
a) Dealing with customers telephonically and in person
b) Pursuing and referring sales leads on behalf of the company
c) Commissioning and preparing of POS for installation
d) Identify ways to improve customer service to the end customers
e) Maintain advanced/detailed knowledge of the existing Point-of-Sale
product as well as keep track of advancements in the ticketing industry.
f ) Respond to all customer concerns or problems by resolving them or
by escalating them to the proper; ownership of customer problems or
incidents until the situation has been resolved
g) Provide high levels of customer satisfaction
h) Build working relationships with customers and develop informal
communication channels with customers
i) Perform periodic preventative maintenance on assigned products;
diagnose problems, make repairs, and replace components
j) May require prolonged local travel, carrying and lifting tool kit/parts of
varying weights
k) May require working beyond normal working hours and at times during
public holidays
Qualifications and Other Requirements;
• A Diploma in Electronics or Information Technology or related.
• 2 Years Experience preferably in POS field technical work.
• The job requires own transport and valid driver’s license
Competencies and Skills;
• Computer
• Literacy
• People oriented and team player-ability to deal with internal and
external customers
• Communication and Interpersonal skills
• Selling Skills
• Trouble shooting skills
• Self-driven
• Self starter
Application letters accompanied by a detailed curriculum vitae and names
and contact details of three referees must be sent to:
Head of Human Resources
First National Bank Lesotho – Limited
Corner Kingsway and Parliament
Maseru 100
OR
Email: Pqato@fnb.co.za
The Closing date for applications is the 26th June 2015
DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.
