Job Opportunity at FNB Lesotho

An exciting opportunity exists within FNB Lesotho for suitable Basotho candidate to fill the position of Branch Manager (two Positions), reporting to Points of Presence. Applications are invited from Basotho who are interested in and qualify for these positions. Application letters accompanied by a detailed curriculum vitae and names and contact details of three referees must be sent to: The Head of Human Resource, Corner Kingsway and Parliament Road, or email to: MFusi-Mofokeng@fnb.co.za. Closing date for Application is 15th April 2016.

JOB PURPOSE
To direct and manage the Branch’s resources, in line with the Bank’s short and long term plan, policies and values with a view to generating the highest return on capital employed, promoting customer loyalty by providing a superior customer experience and identifying and promoting new business, in order to ensure future growth without incurring unmanageable risks.
Key Responsibilities;
Under the direct supervision of the Points of Presence, the incumbent will carry out the following duties;
Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets.
Track progress and performance against service and sales plan and targets as reflected in BSC.
Implementation and ensuring that branch staffs adhere to service standards.
Ensure all branch staff is competent to perform their key result areas.
Manage performance of all branch staff towards business excellence.
Ensure the branch is managed within the approved budget.
Ensure Branch profitability and increase in market share
Qualifications and Knowledge Experience;
Relevant Bachelors Degree – Business Management or equivalent
Minimum of 3 years management experience in a similar role.
Advantageous – Risk Management experience specifically pertaining to operational risk.
Proficiency in Microsoft Office
Competencies and Skills;
Good time management
Delivery Focused
Achievement Driven
Quality Orientation
People oriented and team player – ability to deal with internal and external customers.
Communication skills
Analytical thinking
Coaching and mentorship
Self-starter
Dynamic
Networking
Conflict management