PART I
Title of Assignment
Fundraising Backend Consultant
To provide support to the pledge fundraising programme by supporting on backend activities like database management, data analysis and donor service
Section
Communication and Partnerships
Location
Pretoria, South Africa – UNICEF South Africa Country Office
Duration
10 months
Start date
From: 01/03/2016
To: 31/12/2016
Background and Justification
UNICEF promotes the rights and wellbeing of every child, in everything we do. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.
UNICEF globally has successfully engaged in resource mobilisation from the private sector (individuals, corporations, high net worth individuals and foundations) for many years. In South Africa, resource mobilisation began in 2007 to ensure the sustainability of programmes aimed at delivering results for children.
Following a detailed mapping of the private sector and the development of a resource mobilisation strategy January 2015, the team is active in recruiting individual donors. This requires ongoing activities in managing donor database, analysis of the data for improving results, donor servicing on a regular basis.
Scope of Work
1) *Goal and Objective:* Under the general supervision of the Chief of Communication and Partnerships and direct supervision of Fund Raising Manager, the consultant will support donor care and donor service activities like donor database management, donor saving, donor query resolutions, data analysis, etc.*
2) Provide details/reference to AWP areas covered:
Result 1 of Resource mobilization and leveraging. This covers aspects of the annual workplans where achieving donor acquisition and revenue generate through pledge fundraising.
3) Activities and Tasks: The specific tasks are:
- Support the donor acquisition and fulfilment processes.
- Responsible for timely and correct recording of donor details in Donor Perfect (the donor database system being used by UNICEF South Africa).
- Coordinate with the Finance, Payment Gateways to facilitate timely and correct one time/monthly debits from donor accounts.
- Make sure all payments are being done and that faulty debits are being corrected
- Support coordination with fundraising agencies and other agencies hired to assist in Direct Marketing Campaigns. Keep inventory of fund raising material.
- Support in donor saving activities as well improving the debit success rate on a monthly basis.
- Develop and generate regular reports to assist in the analysis of marketing activity, donor behaviour and financial modelling.
- Respond to donor queries through emails, telephone calls, letter and personal visits.
4) *Work relationships: The consultancy involves working closely with the Pledge Fundraising Consultant on a day to day basis and with the Fundraising/Partnerships Manager, Finance Officer, Admin & Finance Specialst, and Communications Specialists on a regular basis.*
5) Outputs/Deliverables:
Deliverables
Duration
(Estimated # of days or months)
Timeline/Deadline
Schedule of payment
Deliver support services on donor acquisition and fulfilment processes
Monthly
Last day of every month
Last day of every month
Maintain data management support services by recording timely and correct of donor details in Donor Perfect
Monthly
Last day of every month
Last day of every month
Maintain a clean database system by making sure all payments are being done and that faulty debits are being corrected
Monthly
Last day of every month
Last day of every month
Deliver support service in donor saving activities as well improving the debit success rate
Monthly
Last day of every month
Last day of every month
Generate regular reports to assist in the analysis of marketing activity, donor behaviour and financial modelling
Monthly
Last day of every month
Last day of every month
Respond to donor queries through emails, telephone calls, letter and personal visits
Monthly
Last day of every month
Last day of every month
Deliver support service in donor saving activities as well improving the debit success rate
Monthly
Last day of every month
Last day of every month
Payment Schedule
As outlined above linked with deliverables
Desired competencies, technical background and experience
a) Education: University degree from a recognized university. Exposure to Marketing, Business Administration, Advertising, Sales environment during degree will be given preference.
b) Experience: Two years of experience. The candidates who have hands-on experience in servicing large number of individual donors/customers will be preferred.
c) Competencies:
- Proven skills in managing relationships with large number of donors/customers involving query resolution and response.
- Proficiency in Microsoft excel. Proven ability on data analysis.
- Ability to draft routine correspondence and donor communication material.
- Proven ability to effectively respond to donor/customer queries through letters, emails, telephone calls and personal visits.
- Knowledge of computer systems and applications, specifically applications like Donor Perfect and other Customer Data Management software.
Administrative issues
Focal point: Fundraising Manager, Communication and Partnerships
Conditions
- The contractor will work on computer(s) provided by the office.
- Local travel (outside Gauteng) and airport transfers (where applicable) will be covered in accordance with UNICEF’s rules and tariffs.
- Flight costs will be covered at economy class rate as per UNICEF policies.
- Any air tickets for travel, will be authorized by and paid for by UNICEF directly, and will be for the attendance of meetings and workshops (if contractor is from outside Gauteng)
- The candidate selected will be governed by and subject to UNICEF’s General Terms and Conditions for individual contracts.
- As per UNICEF DFAM policy, payment is made against approved deliverables. No advance payment is allowed unless in exceptional circumstances against bank guarantee, subject to a maximum of 30 per cent of the total contract value in cases where advance purchases, for example for supplies or travel, may be necessary
Risks
Donor data poorly recorded may lead to incorrect analysis, evaluations and reporting. This can result in short-term misdirection of donor fulfilment programme.
Improper and untimely processing of donation with banks and payment gateways can lead to loss of donation and donor complaints.
Any error in decision-making may result in short-term impact on the income generated by the private sector fundraising programme, for the part of fiscal year in question.
HOW TO APPLY:
Qualified candidates are requested to submit a cover letter, CV, and signed P11 form (which can be downloaded at http://www.unicef.org/about/employ/index_53129.html) to safpretoriavacancy@unicef.orgwith subject line “Fundraising Backend Consultant” by 23 February 2016. Please indicate your ability, availability and rate (daily? Monthly?) to undertake the terms of reference above.
Applications submitted without a fee/ rate will not be considered.
