External Services Manager

Purpose of Role Lead, develop, coach and support a sales & merchandising teams, to execute commercial activities and sell a portfolio of brands via a complex Route to market, to achieve performance through effective customer management and cross functional ways of working.
Influence business strategies and plans to leverage the Division’s unique dynamics.
Top Accountabilities
Actively contribute to the overall strategy and decision-making process.
Lead the commercial strategy for the region, leading the direct sales team, the third party sales and merchandising support team and relevant cross-functional teams.
Manage the operations of all 3rd Party suppliers
Briefing and negotiation with 3rd Party suppliers on future initiatives and new projects
Develop Service Level Agreements (SLA’s)with 3rd party suppliers and management contracts according to the legal, corporate relations & commercial  frameworks
Develop KPI to measure performance of 3rd Party suppliers in line with bh strategic imperatives
Manage and control budget process with Commercial Director and Finance
Track and manage Commercial projects and conduct monthly and quarterly reviews
Manage the performance of all 3rd Party supplier organisations against Service Level Agreements  and KPI scores
Provide regular reports and feedback to both internal and external stakeholders i.e. Customer Marketing, Commercial, Marketing, Demand Planning , Strategy,Finanace & External 3rd Party
Provide quality M&E on contract performance on a quarterly and yearly basis(Nielsen, sap, BW,other)
Quaterly  reviews with Senior Management inl Exec on 3rd party performance
Qualifications and Experience Required QUALIFICATIONS
Commercial degree.  Business qualification ideal.
High cognitive ability
EXPERIENCE
Knowledge of working with the following
Contract management
Route To Market including Redistributors, Cash & Carry, Wholesale, Bulk Breaker channels
Grocery channel including Self service and counter service
Formal off and on Trade channel including Bars, and Taverns
Exposure across other different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales incl informal structures)
Success in highly demanding sales organisations (FMCG) and in alcoholic beverages
Leadership of large teams operating in complex, multi-channelled settings
Minimum 5 Years management experience, of which at least 3 years spent in managing 3rd parties
An excellent understanding of strategy and the ability to translate strategy to action and execution
Good working knowledge of Performance Evaluation & Management
Ability to influence, guide and advise on implementation strategies
Develop  processes and manage resources effectively
High degree of analytical thinking and problem-solving skills
Ability to communicate with stakeholder up to Board Level

SKILLS
Inspirational leadership;
people management,
recruitment/selection;
coaching;
networking and influencing;
communication;
selling skills;
planning;
negotiating;
training and development;
performance management; systems;
 problem solving,
finances,
M&E
Analytical
 contract management

As part of our journey to being the most trusted and respected organisation, we are committed to being an inclusive organisation by advancing the equity and diversity agenda. We therefore encourage equity candidates to apply.
External Services Manager