ELECTRONIC BANKING CONSULTANT
ELECTRONIC BANKING CONSULTANT
JOB PURPOSE:
This position is responsible for managing current relationships and building new relationships with clients by providing superior service and support for all electronic banking products.
Will be responsible to support and growing the Online Banking base, Speed Point Merchant base, Cell Phone Banking base and Credit Cards and revenue by identifying sales opportunities and selling the correct product offering to potential clients.
KEY RESPONSIBILITIES:
• Ensure that FNBL’s targets in respect of Online
Banking, Speed Point Merchants, Cell Phone
Banking and Credit Card are met.
• Observe and respect turnaround times with regards to Online Banking registrations, Speed Point Merchant applications and Credit Card applications.
• Ensure that support and service is available at all times.
• Follow up and action all inactive Electronic
Banking products.
• Ensure that the clients are trained on our
Electronic Banking products
• Ensure that fraud prevention presentations are done with all merchants.
• Create an environment that allows the generation of Innovative ideas.
• Enhance service delivery across all functional areas within the bank by radically redefining the service culture and ethos within the bank, and championing the cause.
QUALIFICATIONS AND EXPERIENCE
• Minimum Qualifications: An appropriate
Degree in related field
• 2-3 years sales experience within the financial industry
• A solid background in Finance and
Information Systems is an added advantage
• Thorough knowledge of FNB products
• Own car is a requirement and a valid drivers’ licence
ATTRIBUTES
• Verbal communication – Ability to communicate at all levels
• Written communication – Professional and accurate
• Excellent administration and organisational skills
• Good understanding of FNBL Electronic
Banking offerings i.e. Online Banking, OBE,
Speed Points
• Strong problem solving skills
• Well-developed interpersonal skill; pleasant and cooperative attitude.
• Superior customer service skills, positive attitude, reliability and team player characteristics
• Must be detail orientated and strong organizational and follow-up skills and must be able to prioritize, meet work deadlines and promote team work.
• Ability to demonstrate control, flexibility and maintain quality and high productivity when dealing with customers and changing work demands
• Must be a self-starter and have an ability to multi-task
• Be able to complete given projects with minimal supervision
• Computer literate in terms of Word, Excel,
PowerPoint, Internet
• 2nd Tier Experience very beneficial
Application letters accompanied by a detailed curriculum vitae, names and contact details of three referees must be sent to:
Head of Human Resources
First National Bank Lesotho-limited
Corner Kingsway Parliament
Maseru
OR
Email:mkola@fnb.co.za
The Closing date for applications is
2nd October 2015
Disclaimer: ONLY SUCCESSFUL CANDIDATES
WILL BE CONTACTED.
