Retail & Business Banking
Job Purpose
- To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
- To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
- To maintain a high level of integrity and ethical standards.
- Manage ATM/ANA machines (where applicable)
Key Responsibilities/Accountabilities
- Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).
- Attends to change transactions.
- Accepts cheque and/or cash deposits, according to laid-down procedures as stipulated in GRG.
- Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
- Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
- Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.
- Prepares contingency schedules and capture as per point of reference structure.
- Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
- Ensures that cash holdings are kept within prescribed limits at all times.
- Balances cash daily and report any differences promptly
- Updates the post-dated register on a daily basis with details of post-dated cheques deposited
and ensure that all charges are recovered on the same day - Undertakes ATM contingency procedures.
Replenishes ATM cash according to laid-down instructions.
Ensures canisters hold sufficient cash for weekends and public holidays. - Monitors cash levels and clear/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
- Sweep ANA machine daily and balance on NDS Desktop against sweep.
- Balances the cash in all ANA’s and ATM’s on a bi-weekly basis.
- Completes and balances ATM cash specification.
- Releases cash paid out figures
Preferred Qualification and Experience
- Diploma in Marketing/ Business Related course
- 1 year branch banking experience would be an advantage
Knowledge/Technical Skills/Expertise
- Sound knowledge of the bank’s laid-down policies and procedures related to telling
- Familiar with the legal aspects regarding cheques and cash handling
- Knowledge of the Code of Banking Practice
- Knowledge of teller service standards
- Basic knowledge of the functions of other departments within the branch.
- Understanding and support of the bank’s multi-channel environment.
- Computer literate
- Good numerical skillss
- Good communication
