Customer Service Consultant - Donations

Applications are invited from suitably qualified and interested individuals to apply for the following positions at National Drug Service organization (NDSO) Mafeteng, in the Customer Service Department. 
The Customer Service Department is responsible for managing the customer services within the Organisation. These include the supply of essential medicines, medical supplies, laboratory reagent commodities and the supply of the products whose procurement and funding is managed by the different programs within the Ministry of Health. The department operates under the overall goal of ensuring that the distribution and support systems are reliable, efficient and effective.
Position Customer Service Consultant - Donations
Reports to Assistant Customer Service Manager
Duration Permanent
Required Minimum Qualifications: Diploma in Pharmacy Technology
Must have good communication skills, ability to work independently and basic knowledge of excel worksheet
A Minimum of one year experience in a relevant field will be an added advantage

Summary of the Job Description
The Customer Service Consultant Donations is responsible for screening and capturing orders from clients, submitting picking lists to the warehouse and following orders from clients; Address queries and complaints from clients and coordinate with various departments to serve and execute clients’ orders.

List of Duties:
• Screen and capture the orders from the Customers in to the Sales order module of the software in use within the Organization.
• Submit the picking lists for orders captured to the warehouse for processing into consignments ready for shipment.
• Follow up the Customers orders at NDSO in terms of processing, status and inform the Customers appropriately upon their request.
• Address inquiries, queries and complaints from the Customers regarding supplies.
• Attend to the Customers who come to NDSO for various business activities (collection of orders, inquire about the services of the Organization etc) and ensure that they get the best service possible.
• Coordinate with other departments within NDSO to assure appropriate and timely receipt of products into the Software in use at NDSO.
• Compile and distribute stock status reports on donor funded commodities and consumables.
• Attend to any duties within the department, work related, that may be assigned by the Customer Service Manager or the Assistant Customer Service Manager.
Position Laboratory Customer Service Consultant
Reports to Assistant Customer Service Manager
Duration Permanent
Required Minimum Qualifications: Diploma in Medical Laboratory Sciences
Must have good communication skills, ability to work independently, basic knowledge of excel worksheet and knowledge of laboratory activities
A Minimum of one year experience in relevant field will be an added advantage
Summary of the Job Description
The Laboratory Customer Service Consultant is responsible for screening and capturing orders from clients, submitting picking lists to the warehouse and following orders for laboratory products from clients; Address queries and complaints from clients and coordinate with various departments to serve and execute clients’ orders.

List of Duties:
• Screen and capture the orders from the Customers into the Sales order module of the software in use within the Organization.
• Submit the picking lists for orders captured to the warehouse for processing into consignments ready for shipment.
• Follow up the Customers laboratory orders at NDSO in terms of processing, status and inform the Customers appropriately upon their request.
• Address inquiries, queries and complaints from the Customers regarding Laboratory supplies.
• Attend to the Customers who come to NDSO for various business activities and ensure that they get the best service possible.
• Coordinate with other departments within NDSO to assure appropriate and timely receipt of reagents and other laboratory commodities into the Software in use at NDSO.
• Compile and distribute stock status reports on agreed donations reagents and consumables.
• Compile and distribute issues reports on agreed donations reagents and consumables.
• Prepare laboratory quotes as and when requested.
• Do any other work related duties that may be assigned by the immediate supervisor, from time to time.
Interested candidates must deliver, post or email their application letter, CV and attach certified copies of Educational certificates to NDSO not later than the closing date on the following contacts:

Human Resources Manager
NDSO
P. O. Box 1167
Mafeteng 900

Email: mahapam@ndso.org.ls

Applications received after the closing date will not be considered. Applicants not contacted three weeks after the closing date must consider their applications unsuccessful. Only shortlisted applicants will be contacted.
The closing date for applications is Friday 13th June 2014 at 16H30.