OFFICER, MIS AND BUSINESS PERFORMANCE - PBB

STANDARD LESOTHO BANK

JOB OPPORTUNITY: OFFICER, MIS AND BUSINESS PERFORMANCE - PBB
POSITION: OFFICER, MIS AND BUSINESS PERFORMANCE _ PBB
REPORTING TO: MANAGER, COUNTRY AND BUSINESS INFORMATION
LOCATION: MASERU
PURPOSE OF JOB: To assist in providing Personal and Business Banking (PBB) with reliable Management Information and analysis from at least the following perspectives: Personal and BusinessBanking customer segments; Channels and Product/Financial Solution in order to assess business performance and make informed business decisions.
SUMMARY OF KEY RESPONSIBILITIES:
1. Provide MIS Solutions and to assist PBB to make informed decisions on
• Customer Segment a.o.: Market share; customer acquisition, attrition and retention; cross sell ratios; transaction behaviour and best approximation of customer profitability.
• Revenue channel (to individual ATM; branch; POS; internet banking, CCC): utilization; productivity, capacity, revenue (fee income); start up rates and best approximation of channel profitability.
• Product/Financial Solution; acquisition, attrition and retention.
2. Provide detailed Pricing MI, to aid fact based recommendations to sustainably improve the financial performance of
Personal and Business Banking:
• Develop, maintain and present 1 view of pricing parameters, inclusive of risk indicators.
3. Assist in-depth analysis and trends to provide meaningful management information and underlying reasons that can be used in route cause analysis and problem identification:
• Business case development (premises and outlets).
• Score card input and performance appraisals.
• Root cause analysis and decision making.
• Reports and presentations.

REQUIREMENTS:
Skills / Competencies:
• Numerate/ Data rational: Is good with numerical data, operates on facts, and enjoys assessing and measuring, with a high degree of accuracy.
• Attention to Detail: Methodical and organized, conscientious, accurate, thorough and committed.
• Structured thinking and solution orientated.
• Impeccable level of accuracy.
• Analytical: Identifies and analyses patterns and trends.
• Resourceful: Displays practical ingenuity and is skilled at devising practical solutions.
• Integrative thinker, able to make the connections.
• Problem solving and decision making ability.
• Good communication, presentation and negotiation skills.
• Energetic, results oriented, strongly motivated to achieve.
• Customer orientation.
• Ability to convey factual information clearly.
Qualifications and Experience:
• Relevant tertiary IT/Business qualification in Information Systems (BSc, BEng or BCom Information Systems & or equivalent).
• Good understanding of retail (banking) channels, products and services.
• 2 to 3 years experience in a data and information management role:
Cognos
MS Office skills essential (Excel, Access, Power_point, MS Word)
SQL (Structured Query Language)
Experience in product development and management, inclusive of pricing and margin management.

Interested and suitable candidates may send their applications and CV’s by email to the Human Resource Business Partner at e-mail address slbjobs@stanbic.com on or before close of business on Thursday, 8th May, 2014.
Should you not receive feedback within 2 weeks of the closing date, please accept that you did not qualify and were not short- listed. Only short-listed candidates will be contacted.