- Build unrivalled customer partnerships by being customer centric. Move brandhouse closer to our customers through regular communication
- Effectively manage and develop designated outlets in order to deliver the volume and full service package as outlined in the Commercial Plan
- Support the delivery of sales volume through identifying and selling in on incremental sales opportunities
Average call frequency:
- Minimum 400 calls handled per week
- Minimum 50% conversion rate
Top Accountabilities
Commercial success:
- Maintain and develop business with existing customers
- Rated as #1 supplier by our customers
- Realize business performance objectives
- Ensure that service standards are met in terms quality assurance, adherence to business processes and attainment of productivity targets.
- Meet KPI qualifiers and standards
- Ensure 100% database accuracy
- 80% of execution is against 100% of documented SOP
- Deliver NSV and volume target (LE):
- Dedicated base
- Regional
- Customers serviced per daily call schedules. Order ratio achieved and maintained
- Offer Total Service Package (TSP), on time, in full with no errors (ONIFNE)
- Telephone Service Levels maintained at 90%+.
- Log and resolve all queries through the appropriate channels within specified SLA’s
Qualifications and Experience Required
- Post Matric qualification (diploma / 1st degree highly desirable)
- High computer literacy (Excel, Power Point, Word, Outlook, SAP, CIC)
- The key functional capabilities required for this role are:
- Service focused
- Excellent relationship building, negotiating and influencing skills,
- Ability to work cross functionally
- Ability to work under pressure
- Sound sales skills and telesales experience
- Lack of Cultural awareness / sensibility
- Inability to grasp complexity of market (multiple channels, languages, cultural differences, norms and practices)
- Lack of personal drive and commitment
- Inability to influence people across all the levels in the organization
- Inability to juggle multiple priorities and work to a series of tight deadlines
- Lack of technology literacy and interest
- Lack of analytical and problem solving ability
- Inability to work and succeed under pressure
- Inability to demonstrate living the brandhouse values
- Stands for what he/she feels is right and important, whatever is the audience. Builds and sustains trust with others through real relationships. Demonstrates the kind of personal integrity that inspires others. Shows commitment to outstanding team work.
- Thinks in the future, anticipate trends and opportunities. Bring possibilities to life, demonstrating the ability to move from ideas to action. Is imaginative in finding solutions to issues and pursuing opportunities for the business.
- Understands the brandhouse Purpose and brings it to life. Values the differences in people, treating everyone with respect and dignity.
- Takes ownership for the performance outcomes that the total team needs to deliver. Shows a genuine interest in the individuals, dedicating time to know their strengths, development needs, aspirations and the issues they face in their day-t-day jobs. Provide clarity & focus to the team. Celebrates the successes of the team.
- Demonstrates deep personal accountability for great performance. Is focused on priorities – demonstrate rigour and brilliant execution. Has a positive outlook, channelling his/her energy into finding opportunities and solutions even in times of uncertainty and ambiguity.
- Has humility; is open to learning and ideas from others. Demonstrates self-awareness. Is committed to grow his / her own capability and experience.
