SENIOR CASE MANAGEMENT OFFICER

DIRECTORATE OF DISPUTE PREVENTION AND RESOLUTION (DDPR)

The Directorate of Dispute Prevention and Resolution invites applications from suitably qualified Basotho candidates for the position of: SENIOR CASE MANAGEMENT OFFICER which shall be tenable at Mohale’s Hoek or Leribe or Maseru.

Reporting to the Deputy Director, the successful candidate shall perform the following duties and have the following responsibilities:

Ensure that the case management processes operate efficiently and effectively and assist in the issuance of monthly statistical information on case management activities;
Provide advice to clients;
Ensure that the regional information database is managed efficiently and effectively;
Provide administrative support to Conciliators and Arbitrators;
Manage administrative processes, resources and staff;
Manage appropriate execution of conciliation and arbitration results;
Perform dispute prevention activities which may include training of social partners.
Perform any other relevant duties as may be assigned from time to time.

Job qualifications and specifications:
The following qualifications, experience and competencies are a requirement:

Degree in Human Resources or Labour Law/Relations or Public administration or equivalent
Experience in general office management
Key Competencies
Good interpersonal relationship and communication skills;
Good time management and ability to work under pressure;
Self disciplined and motivated;
Computer literate
Planning, organizing and coordination skills
Ability to prioritize;
Ability to maintain confidentiality
A valid driver’s license shall be an advantage.

Interested candidates must hand deliver written applications together with certified copies of educational certificates and a comprehensive CV to:

The Deputy Director,
DDPR, 8th Floor, Post Office Building,
Private Bag A160,
Maseru 100.

Closing date for submission of applications is Friday 20th June, 2014.
Only shortlisted candidates shall be contacted.