System Support Officer at First National Bank of Lesotho Limited

First National Bank of Lesotho Limited (FNBL), a highly recognised financial services provider in Lesotho, seeks to employ a proactive, innovative, self driven and highly motivated Mosotho to occupy the position of System Support Officer.

JOB PURPOSE:
To provide technical support to the unit ensuring that the Maintenance, Support, Configuration and Management of the Microsoft Windows servers including the active directory structure of First National Bank of Lesotho Limited is done cost effectively and timely.

Key responsibilities:
Capacity planning on File server space, Bandwidth and processing capacity of the servers.
Performs general PC maintenance tasks in the organisation.
Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation.
Maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Prepares progress reports for all work performed.
Receives calls from Helpdesk Consultant and solve queries or will escalate where necessary to ensure that appropriate action is taken.
Provides basic user support and assistance for new and existing systems providing basic training on these systems when required.
Responsible for user liaison and problem solving.
Completes Software/Hardware installations and administration on Network and Workstations.
Ensures necessary data protection procedures implemented, including backups, restores and archiving for documentation of all systems.
Responsible for the repairs of faulty equipment.
Responsible for diagnosing and rectifying faults in data communication networks, using specialised monitoring and testing equipment.
Installs network cabling and is involved in network configurations.
Recommend staff training needs to the Systems Administrator.

QUALIFICATIONS AND EXPERIENCE
· Degree in IT or related
· N+ Certification
· Strong knowledge on Microsoft Products

COMPETENCIES
Business acumen
Analytical thinking
Innovation
Communication and good conflict management
Self starter and change catalyst
Application letters accompanied by a detailed curriculum vitae, educational certificates and names and contact details of three referees must be sent to:

The Head of Human Resources
First National Bank of Lesotho - Limited OR Email: ikhotle@fnb.co.za
Corner Kingsway and Parliament Road
Maseru

The closing date for applications is 11th July 2014.

DISCLAIMER: ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.