Customer Relationship Officers (2)
The Lesotho Post bank invites suitably qualified candidates to apply for two (2) vacant positions of Customer Information and Relationship Officer.
Job Purpose:
To work under the supervision of the Senior Customer Information and Relationship Officer in identifying and exploiting opportunities that are geared towards selling, with the aim to acquire new, effectively service the existing and retaining customers that add value to the organizations through forming and cementing the relationship with them.
Essential Duties and Responsibilities:
•Develop and maintain relationships with key clients with a view to maximizing business opportunities.
•Track, control and influence sales activities with the specific aim to increase sales efficiencies
•Identify new business opportunities and convert these into sales.
•Ensure that client calls and meetings are conducted in such a way as to lead to ongoing new business opportunities, through a process of targeted needs identification.
•Formulate relevant solutions based on client needs and prepare proposals.
•Follow-up with clients in terms of evaluating satisfaction levels and taking corrective action where necessary.
•Deliver formal presentations to existing and prospective clients.
•Maximise Business Portfolio through cross selling opportunities and strengthen client relationships
•Provide feedback with respect to identified gaps and ensuring products offered meet customers’ needs
•Visit potential customers to prospect for new business.
•Drive sales with the ability to negotiate the terms of an agreement and close sales.
•Gain a clear understanding of customers' businesses and requirements.
•Gain a thorough understanding and knowledge of the products and services sold.
•Make accurate cost calculations, and provide customers with quotations in line with company policies and procedures.
•Close business to meet monthly, quarterly and annual sales objectives.
•Provide timely and accurate management reports as requested.
•Prepare and present tender documentation and attend tender briefings as required.
Required Competencies
The position of the Customer Relationship Officers requires the incumbent to be in possession of the following skills:
•Relationship and portfolio management, Computer skills, Results oriented, Writing and reporting skills, Presentation and selling skills.
•Problem solving and Analytical skills; Good appreciation of research issues, Networking skills, Innovative and proactive, Three dimensional thinker,
•Knowledge of credit principles and preparing good credit proposals
•In possession of valid driver’s license.
•Ability to work with customers at different levels e.g. SMEs and SMMEs
Education and Experience
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily.
•Bcom Accounting or Economics plus at least three years in business banking or marketing in the retail environment.
•Experience in banking or financial sector
•A member of professional qualification like CA, CIS or CFP will be an added advantage.
How to Apply
Applications (including names of three referees) accompanied by certified copies of relevant certificates should be emailed to ichaka@lpb.co.ls/klehloenya@lpb.co.ls or hand delivered to:
The Human Resources Manager
Lesotho Postbank
Oblate House,
Private Bag A121
The closing date for submission of applications is 30th June 2014.
The Lesotho Post bank invites suitably qualified candidates to apply for two (2) vacant positions of Customer Information and Relationship Officer.
Job Purpose:
To work under the supervision of the Senior Customer Information and Relationship Officer in identifying and exploiting opportunities that are geared towards selling, with the aim to acquire new, effectively service the existing and retaining customers that add value to the organizations through forming and cementing the relationship with them.
Essential Duties and Responsibilities:
•Develop and maintain relationships with key clients with a view to maximizing business opportunities.
•Track, control and influence sales activities with the specific aim to increase sales efficiencies
•Identify new business opportunities and convert these into sales.
•Ensure that client calls and meetings are conducted in such a way as to lead to ongoing new business opportunities, through a process of targeted needs identification.
•Formulate relevant solutions based on client needs and prepare proposals.
•Follow-up with clients in terms of evaluating satisfaction levels and taking corrective action where necessary.
•Deliver formal presentations to existing and prospective clients.
•Maximise Business Portfolio through cross selling opportunities and strengthen client relationships
•Provide feedback with respect to identified gaps and ensuring products offered meet customers’ needs
•Visit potential customers to prospect for new business.
•Drive sales with the ability to negotiate the terms of an agreement and close sales.
•Gain a clear understanding of customers' businesses and requirements.
•Gain a thorough understanding and knowledge of the products and services sold.
•Make accurate cost calculations, and provide customers with quotations in line with company policies and procedures.
•Close business to meet monthly, quarterly and annual sales objectives.
•Provide timely and accurate management reports as requested.
•Prepare and present tender documentation and attend tender briefings as required.
Required Competencies
The position of the Customer Relationship Officers requires the incumbent to be in possession of the following skills:
•Relationship and portfolio management, Computer skills, Results oriented, Writing and reporting skills, Presentation and selling skills.
•Problem solving and Analytical skills; Good appreciation of research issues, Networking skills, Innovative and proactive, Three dimensional thinker,
•Knowledge of credit principles and preparing good credit proposals
•In possession of valid driver’s license.
•Ability to work with customers at different levels e.g. SMEs and SMMEs
Education and Experience
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily.
•Bcom Accounting or Economics plus at least three years in business banking or marketing in the retail environment.
•Experience in banking or financial sector
•A member of professional qualification like CA, CIS or CFP will be an added advantage.
How to Apply
Applications (including names of three referees) accompanied by certified copies of relevant certificates should be emailed to ichaka@lpb.co.ls/klehloenya@lpb.co.ls or hand delivered to:
The Human Resources Manager
Lesotho Postbank
Oblate House,
Private Bag A121
The closing date for submission of applications is 30th June 2014.
