- Build unrivalled customer partnerships by being customer centric. Move brandhouse closer to our customers through regular communication
- Effectively manage and develop high end designated outlets in order to deliver the volume and full service package as outlined in the Commercial Plan
- Support the delivery of sales volume through identifying and selling in on incremental sales opportunities
- Placement of orders ex production and Hub
Average call frequency:
- Minimum 300 calls handled per week
- Minimum 60% conversion rate
Commercial success:
- Maintain and develop business with existing Key Account and Rig ordering customers
- Rated as #1 supplier by our customers
- Realize business performance objectives
- Ensure that service standards are met in terms quality assurance, adherence to business processes and attainment of productivity targets.
- Meet KPI qualifiers and standards
- Ensure 100% database accuracy
- 80% of execution is against 100% of documented SOP
- Deliver NSV and volume target (LE) against Rig customer base
- Deliver against gifting volume expectations
- Rigs, JABS and Gifting deliverables met
- Customers serviced per daily call schedules. Order ratio achieved and maintained
- Offer Total Service Package (TSP), on time, in full with no errors (ONIFNE)
- Telephone Service Levels maintained at 90%+.
- Log and resolve all queries through the appropriate channels within specified SLA’s
QUALIFICATIONS
- Two year National Higher Diploma
- 2 - 3 years sales and trade experience within the Liquor or similar Industry
- Candidate MUST display high levels of energy, confidence and zeal
- Actively looks to improve business and business performance
- Constantly seeks to push boundaries, exploring both conventional and unconventional ways of working
- Logical thinker, detail oriented, with the ability to develop and introduce new and/or enhanced concepts and designs.
- Must demonstrate self-leadership capabilities. Must possess strong interpersonal skills, be comfortable presenting, a strong team player & capable of leading a peer team.
- Experienced/Mastery of PC skills in MS Office (spreadsheet, database management) and experienced level of use of general system software. SAP experience is preferred.
- High cognitive function, with strong business acumen and a willingness to challenge conventional structures and processes
- Dynamic, enthusiastic approach to business and business life
- Strong knowledge of both internal and external influences within the liquor industry
- Firm understanding of retail trade dynamics
- Business processes, concept development, implementation and evaluation.
- Strong customer orientation, market research literacy.
- Lack of Cultural awareness / sensibility
- Inability to grasp complexity of market (multiple channels, languages, cultural differences, norms and practices)
- Lack of personal drive and commitment
- Inability to influence people across all the levels in the organization
- Inability to juggle multiple priorities and work to a series of tight deadlines
- Lack of technology literacy and interest
- Lack of analytical and problem solving ability
- Inability to work and succeed under pressure
- Inability to demonstrate living the brandhouse values
Specialised Sales Representative
