- To create profitable partnerships by putting the customer at the centre of everything we do.
- To initiate and maintain relationships and systems that enable the achievement of cash collection, sales and service targets.
- To minimise the company’s exposure to bad debt through effective credit control.
- To implement certain administrative functions including allocating, recons and claims.
- Liaison with customers, sales and distribution to ensure that objectives are achieved in a professional and cost-effective manner.
Key Outputs
- Achievement of monthly D.S.O. and collection targets.
- Liaison with Sales, Distribution and Customers to achieve targets.
- Negotiate agreement with customer, covering payment and resolution of queries.
- Ensure prompt resolution of queries and claims.
- Feedback issues to line management as appropriate.
- Achievement of service standards including Telephone service levels and query resolution time frames.
- Effective action of delinquent accounts
- Identify and resolve customer service issues.
- Adherence to credit policy.
- Timeous release of suspended orders.
- Accurate and timeous allocation of payments.
- Maintain correct credit limits and database.
Relationships
- With key accounts customer base
- With sales / distribution management
- With sales / distribution staff
- With the industry
- With Specialised Processes
Decision-making Authority with Reference
- As prescribed by credit policy
- Releasing of orders
- Negotiating settlements
- Referral for legal action
- Recommendations
- To CLM re. Credit limits and other credit issues.
Key Performance Indicators
- Achievement of D.S.O., collection and roll-over targets.
- Resolution of queries and claims within 30 days to ensure prompt payment.
- Achievement of service standards including ; telephone service levels and query resolution time frames.
- Adherence to Bad and Doubtful Debt Policy.
- Excellent ratings on relationships with key players
Qualifications
- Minimum matric school leaving certificate
- Appropriate tertiary qualification (degree / diploma) ideal.
- Clear ITC record
Key Skills
- Credit Control experience
- Negotiating Skills
- Planning and Scheduling
- Time Management
- Influencing Skills
- Objective Setting
- Self Management
- PC Literate
- Using own Initiative
- Communication Skills (verbal and written)
- Appropriate language Skills
- People Skills
- Analytical / Problem solving ability
- Numerical / Accounting Skills
- Reporting skills
Knowledge
- JV Credit Policy
- JV Bad and Doubtful debt Policy
- JV – product knowledge
- SAP / BW
- Accounting / Credit Control Procedures / Recons
Experience
- Minimum 3 years experience in a customer service related field
- At least 1 year credit control experience or appropriate tertiary qualification
- Achievement of service standards including ;
