RECEPTIONIST (Maseru)

The Land Administration Authority invites applications from suitably qualified, competent and highly motivated staff to fill the positions of Secretary, Customers Services Assistant and Receptionist. These positions are based in Maseru and Mohale’s Hoek respectively. The positions require good spoken and written Sesotho and English. A competitive remuneration package including non-contributory benefits is offered. A brief description of the positions is provided below.

RECEPTIONIST (Maseru)
Job Scope: The incumbent reports to the Customer Service Manager and serves visitors by greeting, welcoming, and directing them appropriately and notifies the LAA staff of visitor arrival.

Key Result Areas:
• Provide courteous and correct information to LAA visitors in person or on the telephone.
• Show respect and politely assist the visitors.
• Excellent telephone etiquette.
• Adherence to procedures and instructions.
• Cooperative and pays attention to details

Qualifications/Knowledge:
• Must have passed C.O.S.C or preferably Diploma in Office Administration
• Knowledge of office administration procedures

Skills:
• Basic customer communication and service principles
• Basic computer skills
• Effective verbal and listening communications skills

Experience:
• At least two (2) years employment in a receptionist position in an operational land administration office.
Submission of Applications
All applications must include a fully completed LAA application form, a detailed CV with the names and contact details for two referees, certified copies of Educational Certificates, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.ls.

Applications must be received on or before 17:00hrs - Friday, 20th June 2014. Applicants who do not hear from the Human Resources Office by 30th June 2014 may assume that their applications have not been successful.