CUSTOMER SERVICES ASSISTANT (4 POSITIONS) (3 Maseru & 1 Mohale’s Hoek)

The Land Administration Authority invites applications from suitably qualified, competent and highly motivated staff to fill the positions of Secretary, Customers Services Assistant and Receptionist. These positions are based in Maseru and Mohale’s Hoek respectively. The positions require good spoken and written Sesotho and English. A competitive remuneration package including non-contributory benefits is offered. A brief description of the positions is provided below.

CUSTOMER SERVICES ASSISTANT (4 POSITIONS) (3 Maseru & 1 Mohale’s Hoek)
Job Scope: The officer has responsibility for assisting Customer Services staff and customers by providing technical and administrative support and information.

Key Result Areas:
• Timely and efficient response to requests of staff and customers for retrieval of documents and information
• Providing courteous and correct information to customers both face-to-face and by telephone
• Accurate and secure record filing
• Effective communication with other Customer Services staff and customers

Qualifications/Knowledge:
• Certificate in customer services or an appropriate discipline preferably related to land or property
• Knowledge of office administration procedures

Skills:
• Basic customer communication and service principles
• Basic computer skills
• Ability to follow instructions

Experience:
• at least one (1) year work experience preferably related to customer support or providing information

Submission of Applications
All applications must include a fully completed LAA application form, a detailed CV with the names and contact details for two referees, certified copies of Educational Certificates, and a covering letter. Application forms may be downloaded from the Authority’s website www.laa.org.ls.

Applications must be received on or before 17:00hrs - Friday, 20th June 2014. Applicants who do not hear from the Human Resources Office by 30th June 2014 may assume that their applications have not been successful.